Welcome to Pssst Shoes
Cart 0

Terms and Conditions


Welcome to the Pssst terms and conditions, which apply to all items ordered from Pssst. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

This website is owned and operated by P.S.Shoes Ltd . Registered office: 8 Willow Crescent, Staplehurst, TN120QS. Registered number: 09534228 in England and Wales.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Processing  your order

After you made your order we will send confirmation by email within a short time after ordering. In the unlikely event of us being unable to fulfil an order or a part of an order, or if there are any errors in a placed order we will advise you as soon as it is possible.

We will deduct the price payable for your chosen products plus any shipping charges from your nominated payment method

Should you not receive your chosen products within 10 days of despatch please contact us to let us know by email. You will then be given the choice of:

  1. a) Cancelling your order whereupon we will refund the full price you paid.
  2. b) After a further waiting period as agreed by us, we will despatch a replacement order provided the goods remain in stock.

If the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, you must contact us to arrange payment for the duplicate items or to arrange return of the goods.

Faulty Returns

For Faulty or incorrect items please contact us by email to arrange their return upon receipt we will either refund in full or despatch an alternative

Cancelling your order

Under the Consumer Contracts Regulations, you may cancel your order (except personalised items)  for any reason by giving us notice within 14 days starting the day after receipt of the goods, you must inform us of your wish to cancel either in writing or email. We will refund you within 14 days of receiving the goods, any paid delivery charge will be included in your refund once we have received all, not part, of your order.  The delivery charge refund will be to the value of standard delivery only. You must return the items to us at your expense and within 14 days of cancellation of your order. To receive a full refund the good must be in the same condition as received.

Please return items to the address below:


8 Willow Crescent





The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and they may be small discrepancies in the size and colour of the goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.

Pricing and availability information is subject to change without notice.


Payment for the goods and delivery charges can be made by any method shown on the Site at the time you place your order. We will not charge any of the payment methods listed until we have accepted your order.

Delivery & Risk

The goods you order will be delivered to the address you give when you place your order, except that deliveries are not made outside the United Kingdom, the Channel Isles or the Isle of Man.

 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of alternative arrangements.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, the Company will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Company will inform you as soon as possible.

You will become the owner of the goods you ordered when we have received full payment of all sums due in respect of the goods you have ordered.

You will be responsible for risk of loss of or damage to the goods once they have been delivered to you or collected by you pursuant to the alternative arrangements.



We guarantee to refund any item (except personalised items) that you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage. Please allow up to 30 days for your refund to be processed from the day you return the products.

Please note:

- the item is your responsibility until it reaches us.

- the cost of returning the item to us is your responsibility.

- unless sent by Special Delivery the parcel may take up to 7 working days to reach us.

Simply complete all sections of the Return Form and enclose it in your return parcel. Package the item(s) carefully in the original packaging and a secure outer wrapper, and send the parcel, clearly addressed, to:


Online Returns

8 Willow Crescent




Faulty unworn items

If the item received is faulty on receipt, please contact us by e-mail: pssstshoes@gmail.com  quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise how to proceed with the return.

Contact us

All of our customers are important to us and we are here to help you.

If you have any questions please feel free to contact us

You can choice the following ways:

You can email us at pssstshoes@gmail.com and we will get back to you as quickly as we can.

Please ensure you include the following information in your email:

- your name (as registered on the site)

- your order number

- the style number and size

- the nature of your enquir

If you’d like to write to us, please drop us a line at the following address:


8 Willow Crescent